Shipping Policy

At CRQKTBOK, we strive to deliver your plant pots quickly and safely. This Shipping Policy explains how we process, ship, and handle your orders.

Shipping Regions
We currently ship to addresses within the continental United States (the lower 48 states).
We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, outlying islands, or military addresses (APO/FPO/DPO).
Orders to P.O. Boxes are not supported. If a P.O. Box is entered at checkout, the order may be delayed, modified, or canceled.

Order Processing Time
Orders are typically processed within 1–2 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. public holidays.
Processing times may be slightly longer during peak periods or if inventory is limited.

Shipping Time
Once your order is processed and shipped, standard delivery usually takes 7–9 business days.
Please note that shipping times are estimates and are not guaranteed. Delays may occur due to carrier schedules, weather conditions, or other factors outside our control.

Order Cut-Off Time
Order Cut-Off Time: 05:00 PM EST (GMT-05:00) Eastern Standard Time (New York). Orders received after this time will be processed on the next business day.

Shipping Costs

Order Tracking
After your order is shipped, you will receive a confirmation email with a tracking number.
Tracking information may take 1–2 business days to update.
You can use this tracking number to monitor your shipment through your chosen carrier or a third-party tracking service.

Delivery Issues
CRQKTBOK is not responsible for delays caused by incorrect or incomplete shipping addresses, carrier service interruptions, or weather-related events.
Please ensure that all shipping information entered at checkout is accurate to avoid delays.

Contact Information
For questions about shipping or your order, please contact us:

• Email: service@crqktbok.store
  
• Phone: +1 (217) 749-4970
  
• Customer Support Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
  
• Address: 1716 Silver St, Houston, TX 77007, USA

Compliance Statement
This shipping policy is prepared in accordance with Google Merchant Center requirements and applicable payment service standards to ensure transparency and compliance.