Return & Refund Policy

At CRQKTBOK, we value product quality and a clear, fair shopping experience. All orders are subject to standard quality checks before shipment. While issues are uncommon, we understand that returns or refunds may sometimes be needed. This policy explains how return and refund requests are handled transparently and reasonably.

Return Policy Overview

Return or exchange requests must be submitted within 30 calendar days from the date your order is delivered.
Before sending any item back, you must contact our customer support team to receive approval and return instructions. Returns sent without prior authorization may not be accepted or processed.

How to Request a Return

To start a return or exchange request, please contact us with your order number and a brief explanation of the reason for the return.

• Email: service@crqktbok.store
  
• Phone: +1 (217) 749-4970
  
• Customer Support Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
  
• Address: 1716 Silver St, Houston, TX 77007, USA

Once your request is reviewed and approved, we will email you the designated return address along with shipping instructions.
Returned items should be packaged securely and include original packaging, labels, and any accessories provided. We recommend using a trackable shipping method.

Return Eligibility Conditions

To qualify for a return, exchange, or refund, the following conditions must be met:

The item must be unused and free from damage, stains, or signs of wear.
Original packaging, tags, and included accessories must be intact.
For quality-related issues or incorrect items, photo evidence may be requested for verification.
All returns must receive prior approval from CRQKTBOK. Unauthorized returns may be refused.

Acceptable Return Scenarios

Defective or Damaged Items
If an item arrives damaged, defective, or clearly inconsistent with the product description, we will review the case after verification. Once approved, we will cover return shipping and offer a replacement (if available) or a refund.

Incorrect Items
If you receive an item different from what was ordered, we will cover the return shipping cost after verification. You may choose a replacement or a refund.

Change of Mind
If you decide to return an item due to personal preference, the request must be submitted within 30 calendar days of delivery. In this case, return shipping and service fees apply.

Incorrect Address Provided by Customer
If delivery issues occur due to an incorrect or incomplete address provided at checkout, return shipping costs and service fees will not be covered.

Return Fees and Handling Charges

Approved returns are subject to the following handling fees:

No restocking fee is charged. However, if returned items are incomplete, damaged, or not in a returnable condition, a partial refund may be issued, or the refund request may be declined.

Refund Policy

Refund Request Timeframe
Refund requests must be submitted within 30 calendar days from the delivery date.

Refund Processing Time
Once the returned item is received and inspected, approved refunds are processed within 7 calendar days.
Refunds are issued to the original payment method. Processing time may vary depending on the payment provider.

Inspection Requirement
All returned items are inspected before a refund is finalized. Items that do not meet return conditions may not qualify for a refund.

Order Cancellation

Orders may be canceled for a full refund if the cancellation request is submitted within 24 hours of purchase and the order has not yet shipped.
If an order has already shipped, it must follow the standard return process after delivery.

Lost or Missing Packages

If a shipment is confirmed as lost after the carrier's investigation, we will review the case. Upon verification, a refund or replacement may be arranged based on the situation.

Important Address Notice

The following address is a business office location and is not a return warehouse:

1716 Silver St, Houston, TX 77007, USA

Returns sent to this address without approval may experience delays or be unrecoverable. Always wait for confirmation and return instructions before sending any items back.

Customer Support

If you have questions regarding returns, refunds, or exchanges, please contact us:

• Email: service@crqktbok.store
  
• Phone: +1 (217) 749-4970
  
• Customer Support Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
  
• Address: 1716 Silver St, Houston, TX 77007, USA